FAQ's

Frequently Asked Questions

At Capivest Financial Services, we believe in keeping our clients informed. Below, we’ve answered some of the most common questions regarding your insurance cover, premium increases, claims, and policy management.

Premium Increases

Insurance is based on pooled risk. Factors like:

  • More vehicles on the road

  • Poor road infrastructure

  • Rising crime

  • Increased weather-related damage

...all raise the likelihood and cost of claims — even for claim-free clients. So, premiums may still rise as a result of the overall risk environment.

While your car’s depreciated value is considered, repair costs continue to rise due to:

  • Expensive imported parts

  • Advanced vehicle technology (e.g. airbags, electronics)

  • Limited spare part availability

  • Training and equipment costs for repairers

Most claims involve repairs, not total losses — so depreciation plays a small role in cost calculations.

A discount for drivers who have had uninterrupted comprehensive cover without making claims. Claims for glass, sound equipment, and hail do not affect this bonus.

Yes. A claim affects your no-claims discount, which means your premium will likely increase.

All claims carry administration costs. Even when recoveries are possible, these costs often aren’t fully recoverable. Adjusting your discount ensures fairness and avoids cross-subsidisation between clients.

Claims & Disputes

You have 90 days to contest our decision. If unresolved, you must initiate legal proceedings within 90 days thereafter.

Start by contacting Capivest management. If unresolved, refer to:

FAIS Ombud

Postal: P.O. Box 74571, Lynnwood Ridge, 0040

Contact the Short-term Insurance Ombudsman

  • Tel: 011 726 8900

  • Postal: P.O. Box 32334, Braamfontein, 2017

Household Contents

Everything in your home not permanently fixed. This includes:

  • Furniture, appliances, electronics

  • Clothing, linen, foodstuffs

  • Tools, garden equipment, mobile phones

  • Stock used for trade

  • Animals (unless specified)

  • Professional tools or equipment

  • Money & documents (these are treated separately)

Imagine turning your house upside down — everything that falls out counts as contents. Use current replacement value and update it yearly. Capivest can assist with inventories and valuations.

Cover includes:

  • Fire, lightning, explosion

  • Storms, floods, hail, snow

  • Theft, malicious damage

  • Impact (vehicles, animals, trees)

  • Burst pipes
    Refer to your policy for full details or contact your broker.

Vehicle Insurance

Yes. Provide two quotes, and we'll proceed with your preferred repairer.

 

  • Retail Value: What a dealer would sell your car for

  • Trade Value: What a dealer would buy your car for

  • Market Value: Average of the above two
    You’ll only be paid out up to the retail or market value — not more.

  • Vehicle make & model

  • Where you live & park your car

  • Driver details

  • Purpose of use

  • Claims history

Being honest and accurate in your application helps prevent issues at claim time and keeps premiums fair.

Yes. Married or cohabiting individuals statistically present lower risk, possibly due to fewer outings and more secure homes.

Policy Management

Email, phone, or fax us with your updated details (e.g. address, vehicle info). We’ll update your documents accordingly.

 
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